FAQ

FREE SHIPPING: Free shipping is available on all orders within Australia, that have a minimum order value of $100 and takes 5-7 business days. Free shipping orders are sent by Australia Post and come with tracking. For orders under $100 the cost of shipping with Australia Post is $12 

EXPRESS SHIPPING: Express shipping costs $15 and is available on all orders within Australia. This shipping option takes 2-3 business days. Express shipping orders are sent by Australia Post and come with tracking.

EXPRESS COURIER: Express courier delivery costs $20 and is available on orders to our customers in Australia who live within the metropolitan areas of Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart and Darwin. You need to order before 1pm Sydney time for your order to be processed on the same day. Express courier orders are sent by Star Track Express and come with tracking. The delivery timeframe is 1-2 business days.

INTERNATIONAL: Pure Hair ships to customers around the world via DHL. If your order is over $100 shipping is free. For orders under $100 the shipping cost is $20. Delivery takes 3-5 business days to reach most countries.

All shipping times are estimates only. Our carriers may experience delays during peak volumes or unforeseen delays in their network. 

We offer a 90-day exchange policy, where you can return the order to us for a refund or exchange for a different product. The product must be unused, in its original packaging, and in the same condition as when you received it.

Follow the link to process your return http://returns.purehairextensions.com.au/

Please email enquiries@purehairextensions.com.au with the tracking number of the parcel you have sent.

If you are exchanging, please include the colour you would like in the email or alternatively leave a clear note in the parcel.

Returns can take up to two weeks to be processed.

Yes, you can always follow up or track how far away your order is. A tracking number is sent to your email as soon as your order is shipped so you can follow its progress.

Please inspect the product when you remove it from its packaging. If you notice a fault please return the order to us and we will give you a full refund. We can’t issue refunds once the product has been used.

Hair extensions are the hottest trend and are now the most popular way to correct thinning and short hair. As well as boosting your confidence, having long, think and full hair can act as the perfect accessory to top off your look.

Pure Hair Extensions are great for:

• Short hair
• Thin hair
• Temporarily fixing a bad haircut
• People wanting a confidence boost
• Difficulty managing or styling your natural hair
• Sick of having those bad hair days
• Want to change your look and be noticed

Remy hair is by far the best choice when buying hair extensions.
The term REMY is used to describe the characteristics of the hair and the collection method.
Remy hair is the finest quality of hair because the cuticles are kept intact, running in the same direction as it grew at the time of collection. This means that there will be minimal tangling and will blend much better with your natural hair. Remy hair will remain in a pristine state for a much longer period of time.

Clip in and halo hair extensions are much less invasive when compared to semi- permanent hair extensions such as tape and weave hair extensions. If applied correctly, clip in and halo hair extensions will not damage your hair at all.

• Brush your hair and extensions before use
• We don't recommend exposing your extensions to harsh chemicals such as bleach, chlorine and protein as these will strip the oils from the extensions, leaving them dry, brittle and tangled.
• It Is critical to wash your extensions with a sulphate free shampoo and conditioner only.
• Clip- in extensions do not need to be washed very often unless you are wearing them on a regular basis.
• Washing your tape hair extensions should occur at least once a week. This is to prevent any build-up from damaging the hair.
• It is best to gently brush and leave your extensions out to air dry after washing.
• Take them to a salon professional before treating or cutting your extensions.
• To store your extensions, it is best to wait until they are fully dry before putting them away.
• We recommend braiding your extensions before bed and while being stored, to avoid tangles.

We do not recommend dying your hair extensions as it will affect the quality and lifespan. Your extensions have already been through chemical processing so further dyeing your extension may cause damage.

If you do decide to dye your extensions, then we highly recommend you test a small piece of hair first to ensure you are happy with the results.

Do not dye your extensions lighter as this will require bleach and will damage your extensions.

Toners, Purple and silver shampoos can dry out the hair and leave you with a patchy result.

We suggest you find the perfect colour match so dying is not necessary. If you are in between shades, choose the lighter shade and take to your salon professional to dye them darker to match your hair.

Do not colour tape hair extension at the top where the bonds are as this will damage the glue.

Please note that dyeing, toning, or bleaching Pure Hair Extensions may change the structure and quality of the hair and we do not take responsibility for unwanted results.

We do not offer refunds on hair that has been coloured, toned or bleached.

Hair fallout from extensions is expected and normal, especially upon first use. You can reduce shedding and fallout by gently brushing before and after use and making sure you are maintaining them. Just like our natural hair, extensions can tangle. Brushing your hair throughout the day will keep your hair tangle free.

Because our hair is 100% Remy hair it will not tangle or knot frequently.

• Brush your hair and extensions before use. 
• We don't recommend exposing your extensions to harsh chemicals such as bleach, chlorine, alcohol, sulphate, keratin and protein as these will strip the oils from the extensions, leaving them dry, brittle and tangled.
• It is critical to wash your extensions with a sulphate free shampoo and conditioner only.
• Clip- in extensions do not need to be washed very often unless you are wearing them on a regular basis. Washing your tape hair extensions should occur at least once a week. This is to prevent any build-up from damaging the hair.
• It is best to gently brush and leave your extensions out to air dry after washing.
• Take them to a salon professional before treating or cutting your extensions.
• To store your extensions, it is best to wait until they are fully dry before putting them away.
• We recommend braiding your extensions before bed and while being stored, to avoid tangles.
• We do not recommend dyeing your hair extensions as it will affect the quality and lifespan.

We have designed Pure Hair Clip in Extensions for those who want instant volume and thickness without the assistance of a salon professional.

All Pure Hair Clip in Extensions are made of 100% Remy Human Hair. The only difference between each set is the weight and length of the hair. The higher the weight, the more hair within each weft. We have designed each set to cater for different lengths and thickness as we understand not everyone’s hair is the same.

We have designed our Clip in Extensions so that anyone can wear them. The shorter your hair the more pieces you may require for a seamless blend. We recommend using our 8pcs Ultimate Volume set for the best results.

Pure Hair Clip in Extensions are made from the highest grade of human hair, however the life of your extensions depends on how well they are looked after and how often they are worn. Our clip in extensions can last up to 12 months if cared for correctly. We suggest reading our care instructions to make sure you get the most out of your extensions!

You can definitely wash your clip ins! We suggest using a sulphate free shampoo and conditioner to preserve the life of your extensions. It is important to brush your extensions before you wash them. This will reduce the chance of knots and tangles that could occur during the drying process. Letting your extensions air dry is best, however it is still very safe to apply heat to the hair.