Shipping
Free Shipping: Free shipping is available on all orders within Australia, that have a minimum order value of $150, and takes 5-7 business days. Free shipping orders are sent by Australia Post and come with tracking. For orders under $150 the cost of shipping with Australia Post is $12.
Express Shipping: Express post is available on all orders within Australia and takes 2-3 business days. The cost is $15.
StarTrack Express Courier: Express courier is available on all orders within Australia and takes 1-2 business days to reach metro areas. The cost is $20.
International: Pure Hair ships to customers around the world via DHL. If your order is over $100 shipping is free. For orders under $100 the cost is $20. Delivery takes 3-5 business days to reach most countries.
All shipping times are estimates only. Our carriers may experience delays during peak volumes or unforeseen delays in their network.
It is the customer's responsibility to ensure the correct delivery address is entered at checkout. If a parcel has been marked as delivered, Pure Hair will not resend your order. Any lost packages after successful delivery must be investigated by the customer with the carrier and if necessary reported as mail theft in instances where the parcel remains missing.
Customs Duties/Import Taxes
If you are in Australia, all prices include GST and there will be no additional duty or taxes payable. If your order is outside Australia, depending on which country you are shipping to, you may have to pay additional import taxes or customs duties. Our international shipping rates are displayed at checkout and do not include any potential customs duties or import taxes that may be imposed. These additional charges for customs clearance are the customer’s responsibility. Pure Hair have no control over these charges and we advise that all queries and concerns are discussed with your customs authority.
Returns & Exchanges
CAN I TAKE THE HAIR EXTENSIONS OUT OF THE BOX?
Yes, you can take the hair extensions out of the packaging to check the colour, length and thickness. Please make sure you keep the hygiene tag in tact, due to health reasons, we cannot offer you a refund or exchange once the tag has been removed if you change your mind.
If your hair extensions are the wrong colour, or if the length or thickness is not what you were expecting you can send your order back for a colour exchange, or a 105% store credit so you can reorder another set of hair extensions.
Return shipping is free for exchanges and store credits. You can print a label from the following link below:
CLICK HERE TO PRINT LABEL
If you need help selecting the right colour, send us an email at enquiries@purehairextensions.com.au for a free colour match.
Refunds
You can send your order back to us for a refund within 90 days of the purchase date minus the cost of shipping the order to you and a $15 handling fee. We don't provide a free return shipping label if you are sending your order back for a refund.
Follow the link to process your return http://returns.purehairextensions.com.au
*Please note- If you wish to cancel your order you can do so within 30 minutes of placing your order. Otherwise, all orders are processed and you are welcome to return your order for a refund once you have received it.
Warranty Claims
Pure Hair products are fully warranted for 90 days against defects in material and workmanship. If the product is received and observed to have a defect upon arrival, you are entitled to a refund. If fault occurs after normal or extended use, improper care, negligence or an accident on part of the owner, Pure Hair will not accept the item as a return.
Snapped wire, weft tears and changes in the quality of hair are not covered by the warranty as they are not considered defects in materials or workmanship unless received in that way.
Our warranty becomes void after the hair is washed, toned, dyed, altered or applied. Please carefully read the care instructions provided online and within your order. Incorrect application can cause a reduction in the quality of the hair.
Please make sure you inspect your hair extensions carefully before applying them to your hair. Once you apply the hair extensions to your hair, you have accepted that you received them in good condition and we can no longer offer you a refund or exchange. For salon hair extensions, you can test one piece and if you notice any issues you can send the remainder back to us for a refund. We cannot refund your order once you have applied the extensions to your hair.
Pure Hair only warrants that our hair extensions will be made and tested in accordance with our standard manufacturing and quality control processes. Pure Hair makes no warranty that hair extensions will work as intended by Purchaser or for Purchaser’s intended uses.
